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Who is Audio Products Group?
Audio Products Group is an independently owned importer and wholesaler of high quality consumer, commercial and professional audio, audio visual equipment and associated accessories.
Audio Products Group Pty Ltd also provides technical service and repair facilities.
How and where do we operate?
Audio Products Group Pty Ltd distributes its products through a network of professional retailers and resellers throughout all Australian States and Territories and New Zealand.
How can we be contacted?
Requests in relation to Audio Products Group Pty Ltd’s privacy policy should be directed to:
The Privacy Officer
Audio Products Group Pty Ltd
PO Box 150
MASCOT NSW 2020
Audio Products Group and your privacy
At Audio Products Group, we respect your rights to privacy and the following Privacy Policy Statement is provided in order for our customers to understand how any personal information is treated.
To conduct our business efficiently and professionally, and in order to assist our customers, we need to collect certain information. This information may consist of our customers name, trading name, address, telephone and facsimile numbers, email addresses, bank account details, credit card information, details of goods purchased or repaired, payment history and technical qualifications for service agents. This information may be used for some or all of the following purposes:
- To enable Audio Products Group Pty Ltd to open and maintain a trading account.
- To verify warranty information and subsequently provide warranty service.
- To advise potential customers where products distributed by Audio Products are
available for sale.
- To provide details to retailers, resellers and end users of where products distributed by
Audio Products Group may be taken for warranty or non warranty repairs by authorized
service agents.
- To provide duplicate copies of invoices, statements etc that may be required from time to
time.
- To inform transport providers of delivery addresses.
- We may use information held to send information in the form of letters, facsimiles or
emails to customers with regard to special offers, functions and order confirmations.
- To enable us to contact service customers regarding the status of their repairs.
If we are unable to collect and retain some or all of the information, we may be unable to process your account application, continue to provide a trading account or assist with any warranty, repair or delivery.
Storage and use of Information
No information will be provided to third parties other than, transport providers, potential customers enquiring about where products may be purchased or repaired, service agents requiring confirmation of information for warranty purposes and for the purposes of providing or obtaining information in relation to credit status.
We are not involved in the selling, providing of our customer information to third parties or any other unauthorized use of information held, other than as detailed above. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
Reasonable steps have been taken to ensure that the information held by us is complete, accurate and up to date. Furthermore, we have taken reasonable steps to ensure protection of the information from loss, misuse and unauthorized access.
Viewing, altering or deleting your details
Any customer may request to view, update or have their details removed from our database by providing a request in writing to the privacy officer.