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Warning: Is your product or dealer authorised?
APG strongly advises potential customers to be EXTREMELY CAUTIOUS regarding the purchase of any of our brands from an unauthorised source.

Currently on certain websites there are a number of people offering our products and claiming to be authorised dealers but they are NOT.

Potential customers please understand APG offers support for:

  • Warranty
  • Spare parts
  • Software updates
  • Ongoing service backup

Only for products manufactured specifically for Australia and New Zealand and sold through an APG Authorised dealer. Approved product in Australia and New Zealand can be best identified by the C-Tick mark and number appearing on the rear panel of all our products:

Do not be misled into receiving any International warranty claims. APG is not a party to any warranty arrangements other than for goods sold through an APG Authorised dealer and proof of purchase from an APG Authorised dealer is required for any warranty claim to be honored.

We strongly advise customers to be extremely cautious regarding any products they buy and the source they are buying from. From our experience, there are no bargains – typically customers get precisely what they pay for and regrettably can be very disappointed.

Many consumers do not realise that there can be significant manufacturing and technical differences in products produced for different countries or markets. Specifications vary considerably throughout the world and some products can be quite unsuitable for use in some countries despite a similar outward appearance.

All APG products are designed and built to suit conditions (e.g. power or broadcast specifications) in Australia and New Zealand. Incorrectly specified product can be dangerous. Many products today are controlled by software which is region specific. Models not designed for this market may not be able to be software updated and therefore, in some instances, repaired. Our dealers are trained and experienced with our products. APG totally supports and stands by legitimate product for our markets and sold through our dealer network.

Potential purchasers can check the legitimacy of products, dealers by using  APG Authorised dealers locator on this website or by calling our customer support number 1300 13 44 00 (Australia) or 0800 111450 (New Zealand), or by using the  Contact Us page.