What

FAQ

Spare Parts
> Where can I get spare parts?
> How do spare parts get shipped?
> Can I have spare parts sent directly to me?
> What forms of payment do you accept?
> What sort of credit cards do you accept?
> How do I request an owner’s manual?
> How much does an owner’s manual cost?

Pricing
> Can I buy direct from APA?
> What is the current retail price for this product?
> Can I request a pricelist for a brand?
> I would like to purchase a product in bulk?

Products
> How do I know if a new product is being released in Australia?
> Who stocks this product in my state?
> I have a technical issue with one of your products?
> Do you do sales over the internet?
> Where to find features, imges, available colour and technical specification for a particular product?
> Can I pre-order a new product?
> How do I get an upgrade done on my unit?
> What date will this product be released?
> Why is this product available overseas but not in Australia?

Careers
> Recruitment Opportunities

Demonstration
> How do I obtain a demonstration of a product?

Dealers
> How do I become a dealer?
> Who is my closest dealer?

Brochure Request
> I can’t find the brochure I require on this site?

Service
> How do I get my product serviced?

Marketing
> I require marketing support such as images & logos?

Manuals
> How do I request a manual?
> What is the cost of a manual?

Q & A

Spare Parts
> Where can I get spare parts?
Please contact our spare parts department.
67 O’Riordan Street
Alexandria NSW 2015
Ph: 1300 134 400 Select Option 3
Fax: (02) 9578 0159

> How do spare parts get shipped?
Orders are shipped by Australian Air Express on an overnight basis, after payment has been received.

> Can I have spare parts sent directly to me?
The goods should go to a home or business address, where someone will need to be available to sign for the delivery.

> What forms of payment do you accept?
Credit Card, direct deposit, Cash or Cheque (which must be cleared before goods will be sent).

> What sort of credit cards do you accept?
Bankcard, Mastercard and Visa only.

> How do I request an owner’s manual or service manual?
Spare Parts can be contacted by Fax (02-9578-0159) or email (spares@audioproducts.com.au) or telephone (1300 134 400 choose option 3). Please specify if you require an Owners Manual or a Service Manual.

> How much does an owner’s manual or service manual cost?
Owner’s Instruction Manuals average at $22.50 retail and Service Manuals average at $38.50 retail.

Pricing
> Can I buy direct from APG?
Audio Products Group is a wholesale distributor and does not sell directly to individuals. We have an established chain of authorised dealers, through whom our products are sold. Our specialist brands are represented by specialist dealers who can provide our customers with a high level of information, assistance so you can invest in our brands with complete confidence.

Audio Products Group has strict selection criteria for businesses to become authorised dealers or trade accounts and if you think you may qualify and would like further information please contact our sales call centre on 1300 134 400.

> What is the current retail price for this product?
Please access our Where to Buy page to find your nearest authorised dealer who will be happy to answer your price enquiry.

> Can I request a pricelist for a brand?
Pricelist for the brands distributed by APG are only supplied to our authorised dealers. Please use our Where to Buy page to find your nearest authorised dealer who will be happy to help you with your price enquiry.

> I would like to purchase a product in bulk?
Please contact our sales call centre on 1300 134 400 for further information.

Products
> How do I know if a new product is being released in Australia?
New released products for each brand are available on "Latest Products" menu on the left hand side of the brand's home page, after select a brand from APG Brand Page . Furthermore, our What's news page is regularly updated with new product information, please check this page for new APG products.

> Who stocks this product in my state?
Please use our Where to Buy page and search by the brand you are looking for. Contact your nearest dealer who will advise you of their stock of a product.

> I have a technical issue with one of your products?
If you think there may be something wrong with a product, i.e. it is not performing as required, please contact our service department on 1300 130 492 choose option 1, or contact your local authorised service agent who can be found by using our Service Agent Page.

> Do you do sales over the internet?
Audio Products Group only sells directly to approved authorised dealers. Please contact your local authorised dealer(s) for sales queries.

> Where to find features, imges, available colour and technical specification for a particular product?
Our each product information page, you will find all related information in cluding specifications, images, brochure and available colours. You can start with selecting brand from APG Brand Page or search for a product by product model on Product Page

> Can I pre-order a new product?
Please use our Where to Buy page and search by the brand you are looking for. Contact your nearest dealer who will advise you of their stock of a product and their policy on pre-ordering.

> How do I get an upgrade done on my unit?
Some of the products sold by Audio Products Australia have upgrades that can be installed. Please contact your local dealer or our Service Department on 1300 134 400 if you have a product requiring an upgrade.

> What date will this product be released?
Before a product can be released in Australia it must meet with Australian specifications and standards and receive an official ‘C Tick’ endorsement. This may mean that some products are first released internationally and there may be some delay before the products are released into the Australian market. Please continually check the Audio Products Group What's news page for information on the release of new products.

> Why is this product available overseas but not in Australia?
Before a product can be released in Australia it must meet with Australian specifications and standards and receive an official ‘C Tick’ endorsement. This may mean that some products are first released internationally and there may be some delay before the products are released into the Australian market. Please continually check the Audio Products Group What's news page for information on the release of new products.

Careers
> Recruitment Opportunities
From time to time new positions arise within Audio Products Group. If you wish to have your resume on file with APG please forward your resume to hr@audioproducts.com.au. APG will be in touch if a suitable position arises.

Demonstration
> How do I obtain a demonstration of a product?
Please use our Where to Buy page and search by the brand you are looking for. Contact your nearest dealer who will be more than happy to arrange a product demonstration for you.

Dealers
> How do I become a dealer?
Audio Products Group has strict selection criteria for businesses to become authorised dealers or trade accounts. Our specialist brands are represented by specialist dealers who can provide our customers with a high level of information, assistance and service so you can invest in our brands with complete confidence.

If you think you may qualify to become an authorised dealer and would like further information please contact our sales call centre on 1300 134 400 select option 9.

> Who is my closest dealer?
Please use our Where to Buy page and search by the brand you are looking for. Contact your nearest dealer who will be more than happy to answer your queries.

Brochure Request
> I can’t find the brochure I require on this site?
Please use the Download Centre page on the APG site to locate the product brochure you are looking for. If you cannot find the brochure you are looking for please email help@audioproducts.com.au

Service
> How do I get my product serviced?
Please use the Service Agent Page to locate your nearest authorised service agent.

Marketing
> I require marketing support such as images & logos?
Please email help@audioproducts.com.au with your contact details and the specific details of the marketing material you require.
If you are an APG dealer please access the secure dealer site:
Australian Dealer Site
New Zealand Dealer Site

AUS