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Spare Parts
> Where can I get spare parts?
> How do spare parts get
shipped?
> Can I have spare parts sent directly to me?
> What forms of payment do you accept?
> What sort of credit cards do you accept?
> How do I request an owner’s manual?
> How much does an owner’s manual cost?
Pricing
> Can I buy direct from APA?
> What is the current retail price for this product?
> Can I request a pricelist for a brand?
> I would like to purchase a product in bulk?
Products
> How do I know if a new product is being released in
Australia?
> Who stocks this product in my state?
> I have a technical issue with one of your products?
> Do you do sales over the internet?
> What colour does a product come in?
> I want to know the technical specifications of a
particular product?
> Can I pre-order a new product?
> How do I get an upgrade done on my unit?
> What date will this product be released?
> Why is this product available overseas but not in
Australia?
Careers
> Recruitment Opportunities
Demonstration
> How do I obtain a
demonstration of a product?
Dealers
> How do I become a dealer?
> Who is my closest dealer?
Brochure Request
> I can’t find the brochure
I require on this site?
Service
> How do I get my product
serviced?
Marketing
> I require marketing
support such as images & logos?
Q & A
Spare Parts
> Where can I get spare parts?
Please contact our spare parts department.
67 O’Riordan Street
Alexandria NSW 2015
Ph: 1300 134 400
Fax: (02) 9578 0159
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> How do spare parts get shipped?
Orders are shipped by Australian Air Express on an overnight basis,
after payment has been received.
> Can I have spare parts sent directly to me?
The goods should go to a home or business address, where someone
will need to be available to sign for the delivery.
> What forms of payment do you accept?
Credit Card, direct deposit, Cash or Cheque (which must be cleared
before goods will be sent).
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> What sort of credit cards do you accept?
Bankcard, Mastercard and Visa only.
> How do I request an owner’s manual?
Spare Parts can be contacted by Fax (02-9578-0159) or email (spares@audioproducts.com.au)
or telephone (1300 134 400 choose option 3). Please specify if you
require an Owners Instruction Manual or a Service Manual.
> How much does an owner’s manual cost?
Owner’s Instruction Manuals average at $22.50 retail and Service
Manuals average at $38.50 retail.
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Pricing
> Can I buy direct from APA?
Audio Products Australia is a wholesale distributor and does not
sell directly to individuals. We have an established chain of
authorised dealers, through whom our products are sold. Our
specialist brands are represented by specialist dealers who can
provide our customers with a high level of information, assistance
and service so you can invest in our brands with complete
confidence.
Audio Products Australia has strict selection criteria for
businesses to become authorised dealers or trade accounts and if you
think you may qualify and would like further information please
contact our sales call centre on 1300 134 400.
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> What is the current retail price for this product?
Please access our Nearest Dealer page to find your nearest
authorised dealer who will be happy to answer your price enquiry.
> Can I request a pricelist for a brand?
Pricelists for the brands distributed by APA are only supplied to
our authorised dealers. Please use our Nearest Dealer page to find
your nearest authorised dealer who will be happy to help you with
your price enquiry.
> I would like to purchase a product in bulk?
Please contact our sales call centre on 1300 134 400 for further
information.
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Products
> How do I know if a new product is being
released in Australia?
Our What’s New page is regularly updated with new product
information, please check this page for new APA products.
> Who stocks this product in my state?
Please use our Nearest Dealer page and search by the brand you are
looking for. Contact your nearest dealer who will advise you of
their stock of a product.
> I have a technical issue with one of your products?
If you think there may be something wrong with a product, i.e. it is
not performing as required, please contact our service department on
1300 134 400, or contact your local authorised service agent who can
be found by searching our Service Agent page.
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> Do you do sales over the internet?
Audio Products Australia only sells directly to approved authorised
dealers. Please contact your authorised dealer for sales queries.
> What colour does a product come in?
Please look under product information to find information including
specifications, images, brochure and available colours.
> I want to know the technical specifications of a particular
product?
Please look under product information to find information including
specifications, images, brochure and available colours.
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> Can I pre-order a new product?
Please use our Nearest Dealer page and search by the brand you are
looking for. Contact your nearest dealer who will advise you of
their stock of a product and their policy on pre-ordering.
> How do I get an upgrade done on my unit?
Some of the products sold by Audio Products Australia have upgrades
that can be installed. Please contact your local dealer or our
Service Department on 1300 134 400 if you have a product requiring
an upgrade.
> What date will this product be released?
Before a product can be released in Australia it must meet with
Australian specifications and standards and receive an official ‘C
Tick’ endorsement. This may mean that some products are first
released internationally and there may be some delay before the
products are released into the Australian market. Please continually
check the Audio Products Australia What’s New page for information
on the release of new products.
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> Why is this product available overseas but not in Australia?
Before a product can be released in Australia it must meet with
Australian specifications and standards and receive an official ‘C
Tick’ endorsement. This may mean that some products are first
released internationally and there may be some delay before the
products are released into the Australian market. Please continually
check the Audio Products Australia What’s New page for information
on the release of new products.
Careers
> Recruitment Opportunities
From time to time new positions arise within Audio Products
Australia. If you wish to have your resume on file with APA please
forward your resume to help@audioproducts.com.au. APA will be in
touch if a suitable position arises.
Demonstration
> How do I obtain a demonstration of a
product?
Please use our Nearest Dealer page and search by the brand you are
looking for. Contact your nearest dealer who will be more than happy
to arrange a product demonstration for you.
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Dealers
> How do I become a dealer?
Audio Products Australia has strict selection criteria for
businesses to become authorised dealers or trade accounts. Our
specialist brands are represented by specialist dealers who can
provide our customers with a high level of information, assistance
and service so you can invest in our brands with complete
confidence.
If you think you may qualify to become an authorised dealer and
would like further information please contact our sales call centre
on 1300 134 400.
> Who is my closest dealer?
Please use our Nearest Dealer page and search by the brand you are
looking for. Contact your nearest dealer who will be more than happy
to answer your queries.
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Brochure Request
> I can’t find the brochure I require on
this site?
Please use the brochure search page on the APA site to locate the
product brochure you are looking for. If you cannot find the
brochure you are looking for please email help@audioproducts.com.au
Service
> How do I get my product serviced?
Please use the Service Agent page to locate your nearest authorised
service agent.
Marketing
> I require marketing support such as
images & logos?
Please email
help@audioproducts.com.au with your contact details and the
specific details of the marketing material you require.
If you are an APA dealer please access the secure FTP site
http://info.audioproducts.com.au
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Manuals
> How do I request a manual?
Please contact the service department on 1300 134 400 and they will
be happy to process your owner manual order.
> What is the cost of a manual?
Owner’s instruction manuals average at $22.50 retail and Service
Manuals average at $38.50 retail.
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